Frequently Asked Questions
Everything you need to know about your Tai Jewelry experience.
What materials are used in Tai Jewelry pieces?
Our jewelry is handcrafted using high-quality materials including gold-plated brass, sterling silver, and semi-precious stones. Each piece is designed to be durable and tarnish-resistant for everyday wear.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that earrings are final sale for hygiene reasons.
How should I care for my jewelry?
To maintain the shine of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in a dry place, preferably in the provided Tai Jewelry pouch.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
Can I track my package?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your delivery status in real-time.